Refund or Return Policy

Ejoy Australia will provide a refund in agreement with the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:

Are not of merchantable quality;
Are not fit for its purpose;
Do not match the sample.

You should return your goods within 14 days if the above occurs and provide Ejoy Australia with:

Proof of purchase by producing the original Tax Invoice. Your Tax Invoice will be provided on despatch from a Store.
To qualify to return an item under this Policy, Products must be in their original packaging, along with all included manuals, accessories, bonus offers and must not be damaged in any way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy.
Suitable ID to identify you as the original purchaser; and
Details of the fault or issue with the product and that the fault or issue was not caused by you.
EJoy Australia can only give you a refund for your purchase using your original payment method and we need no less than 7 business days notice in advance on orders to ready the refund for you. Refund can be done only Mondays to Fridays when the purchase made by EFTPOS. Online refunds may take up to 10 business days to occur.
We reserve the right to charge an administration fee to cover our reasonable costs in respect of your order if you cancel your order.
In both instances the customer must present themselves to the relevant store in person with all necessary documentation (tax invoice, web order ID, suitable ID and the product /s in question).
Items purchased from another Ejoy Australia store may be exchanged only, but not refunded.
EJoy Australia reserves the right to make changes to this Returns Policy without notice.

Subject to the Act non-returnable Items include, but are not limited to:

Non-Returnable items

Gift cards
Pre-paid cards such as music, photo, video, or phone cards
Digital content
Consumable items (such as batteries)
Items that are severely damaged or abused
Where the unique product serial number has been obscured, defaced, removed or does not match records of stock carried at Ejoy Australia.
Items that are missing accessories, such as remote controls, cords, and cables
Etched or otherwise personalised items
Opened computer software, movies, music and video games

Damaged goods upon arrival

If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us immediately.

If you notice damage to a Product after delivery, you should notify us immediately and We will arrange for return of the product in accordance with these terms and conditions. Following confirmation by the manufacturer, Ejoy Australia’s customer support team will arrange replacement goods free of charge.

You will be liable for any costs incurred relating to delivery or installation, where the Products have been delivered to you, unless the product is found to be faulty or damaged.

Bonus Offers

You must also return any Bonus Offers included with your original purchase in an “as new” order with all original packaging and manuals enclosed to receive a full refund.

If the Bonus Offer is a Non-Returnable Item, the value of the Bonus Offer will be subtracted from the purchase price of the item being returned and you will be refunded the difference

Warranties and Replacements

Standard warranty on audio visual, white goods, and home appliance products is 12 months. However individual products may have varying warranties dependant on use, e.g. commercial or residential use. Warranties and replacements will be honoured as per the manufacturer’s policy.
Warranties only cover faulty items. Damage, liquid ingress, or thefts are not covered under warranty.

Returns - Goods in unopened boxes

If the product are in unopened boxes condition and within 14 days of your purchase date, you can chose to return a product for a full refund providing that the goods remained unopened, are in the original box and are in brand new condition. A collection fee equal to the amount of your delivery fee will apply.

Returns - Goods in opened boxes

In the event that you have opened the box and within 14 days of your purchase date, but otherwise the goods remain in brand new condition (not used or installed) a 30% restocking fee (30% of the purchase price of the goods) will apply. In addition to the restocking fee, a collection fee equal to the amount of your delivery fee will apply.

Please contact Ejoy Australia’s customer support team on sales@ejoy.com.au or via phone on 07 3273 1889 within 7 days of delivery to arrange for the goods to be picked up.

Faulty goods under warranty

If your goods are faulty whilst under warranty, you may arrange for them to be repaired by an authorised repair agent by contacting the manufacturer directly or by contacting Ejoy Australia customer support team on sales@ejoy.com.au or via phone on 07 3273 1889 who will put you in touch with the manufacturer.

Returns, Refunds and collection of product

In the event of a return Ejoy Australia will coordinate the collection of your goods. Upon receipt of the goods back into Ejoy Australia facility, they will be inspected by a Ejoy Australia employee to ensure they meet the guidelines outlined above.

Once complete and confirmed, we will issue a refund by the same method by which the goods were originally purchased. This process may take up to 10 business days to occur.

Where a customer has used a gift card online, we will process a refund equalling the gift card redemption amount via gift card, with additional payment amounts above the amount of the gift card redemption amount being refunded by way of the original payment method.